Our professionally trained spotters provide hospitality businesses such as hotels, restaurants and bars with a detailed description of a typical customer experience. Whether part of a single unit or a chain, owners and managers cannot be everywhere at all times. Consequently, they can’t know what’s going on in all departments, at all units. And, unless a customer really cares about your business, he or she won’t tell you about their experiences but will definitely tell lots of other potential customers.
Performing a spotter check is one thing that owners and managers cannot do on their own, when owners and managers try to observe on their own, product and service quality suddenly improves and does not provide a good representation of what the typical customer experience is.
Contact us today for more information on our professional spotter services.