The Restaurant Group Blog

Today’s Restaurant Consumer Demands

Is Your Menu Meeting Today’s Restaurant Consumer Demands of Online Convenience, Healthy Options, and Price?

Restaurant Consumer Demands

As you analyze your business and forecast of the trends for the remainder of 2017, there are several questions that you may be asking yourself. As restaurants have a greater and greater online presence with delivery services and online ordering as well as increased concern about healthy diets and where our food comes from, knowing what market factors to focus on and what trends in your customers’ behavior to focus on can be a tricky matter. One key question is, is your menu meeting today’s consumer demand?

Some of the most important factors according to forecasted 2017 trends include robotization, the growing focus on whole food ingredients, and a balance between convenience, novelty, and price.

Technology 

Customers are looking for convenience. Increasingly,  this is taking the form of app and online menus, being able to order ahead while still customizing orders, and even delivery services like GrubHub and DoorDash. Additionally, consumers frequently turn to review sites and restaurant websites to decide which restaurant to visit. It is critical to establish an online presence. At a minimum, you need a site that is mobile-friendly, easy to follow, and functional. However, you will also want to ensure that your business has online reviews, and, if it’s in your business model, is accessible to customers through those online delivery services.

Health

Whether it’s a fad,  a temporary trend, or a long-term move towards whole foods, fresh ingredients, and healthy options, most consumers are increasingly educating themselves about nutritious options, healthy alternatives, and organic or non-GMO ingredients. This can impact your food costs as the healthiest, freshest ingredients are often the most expensive. If you focus on a market that cares about these healthier options, knowing how to plan based on an operational analysis is critical to reducing food waste and additional expenses.

Price

Being concerned about the bill is not a new trend for 2017. But increased uncertainty has led to many middle- and lower-class customers thinking about cheaper alternatives and cooking at home when possible. Though upper-middle class and upper-class patrons are not expected to be as affected, be sure to keep in mind how price increases are noticeable and can drastically impact consumer behavior. Depending on your business model, cultivating alternatives and additional options can help keep the menu price the same while giving your customer the convenient options and customizations they crave in order to make sure your business continues to profit and grow.

The restaurant business is constantly changing and our consultants at TRG can help you react to the shifting preferences and consumer trends throughout the rest of 2017 and beyond. Please contact us at TRG Restaurant Consulting  if you’d like to learn more about how the restaurant business as a whole is evolving and what we can do to work together and make your restaurant thrive.

 

Use Customer Tracking to Keep Up with Local Consumer Trends

Customer Tracking

You’ve opened your restaurant, eagerly awaiting the first trickle of customers to start streaming in. They start showing up, singly, in pairs, or in large groups, and they seem happy with the experience. But when they leave, you may never see them again. If you aren’t keeping track of your new customers, you could be missing a serious cog in the revenue-making machine.

Customer Tracking Helps You Understand Your Consumers

Gone are the days of consumer complacency. These days, your customers want the best you have to offer. But offering the best isn’t as simple as it sounds – what exactly is “the best”? How can you improve the restaurant experience? What kind of customers like to frequent your place, anyway? Keeping track of your customers, through loyalty programs, social media, or even simple feedback cards, provides an invaluable understanding of your consumers.

Customer Tracking Heads off Dissatisfaction

When you know what your customers want, you are less likely to receive complaints. And when you have good feedback mechanisms in place, such as a Facebook page and even an email address where they can directly reach you, you are more likely to appease unhappy customers before they leave negative feedback and for a locally owned restaurant, negative feedback can mean the virtual death of your online reputation.

Customer Tracking Reminds Hungry Consumers That You’re Open

Customer tracking is a two-way street; it allows your customers to interact with you, and it allow you to reach out to them. Simply asking for customers’ email addresses can allow you to periodically send them alerts when you have a new menu item, a special is going on, or hours of operation are changing. Send these emails out at just the right times and to just the right customers – think late Friday afternoon for families, and Monday at happy hour for college students and you will begin to see an increase in the amount of repeat business at your restaurant.

Without Customer Tracking, You Can Only Rely on Chance

Customer tracking gives you the boost your restaurant needs to thrive. Without it, you are an island floating in the ocean of chance, just waiting to see what the next wave will bring. Get personal with your customers, and they will have a reason to keep coming back to your place of business.

 

For assistance with your restaurant contact a TRG Restaurant Consultant.

Innovative Restaurant Technologies

The perennial advancements of technology, never cease to captivate and astonish the diehard enthusiasts of innovation and advancement. At this year’s 2015 Consumer Electronics Show (CES) held in Las Vegas every year, besides the usual parade of electronic gadgetry, storied introductions of product previews, and climactic announcements of nascent technology for improving the quality of life in general, the food service industry took center stage with numerous technological developments in the way food is processed. The organizers of CES call them Smart Kitchen Innovations. The list that follows provides highlights of some of the most important features of these kitchen devices.

How To Improve Your Restaurant’s Online Experience

Let’s face it. When it comes to restaurant operations, in order to insure optimal success, restaurateurs must go beyond the typical physical amenities such as, menu design, kitchen and bar design, and the fine wine or craft beer list that will ultimately be offered in conjunction with your other dining complements. But just as important as the physical aspects of designing a new restaurant with artistic flair, an important element of restaurant management that must not be ignored is the marketing mix of your budding food enterprise.

Online Marketing for Restaurants “do’s and don’ts”

Restaurant Marketing

Currently, the top marketing trend for restaurateurs involves the use of social media sites. Facebook of course heads the list of the top most popular and successful sites to advertise on.

However, Google+ and Twitter have become equally as important. The key to making these sites work for you is in making a commitment to maintain and follow up with key information on a daily basis; otherwise like any other tool when not utilized properly results will be unstable at best. While many business owners see this as just another chore, having a successful Facebook presence can increase revenue as well as your customer base. If done right, using social media for marketing can be easy and profitable.

9 Hotels That Break The Traditional Mold

Photo Credit: mydoorsign.com and Yotel
Photo Credit: mydoorsign.com and Yotel

Would you book a stay at these high-tech hotels?

CNN published a list of nine hotels that break the traditional mold.

Monica Burton wrote “From going paperless to using heat and motion sensors, these accommodations are certainly advanced, but whether they really make life easier is debatable. We’ve taken the list and ranked the high-tech hotels from most to least useful, taking into consideration the problems that can arise whenever robots are involved and things start to get just a bit too futuristic. It’s safe to say, some of these picks may not the best for “getting away from it all.”

Interested in Working With The Restaurant Group?

Send a message to set up a meeting with our team

Contact us now