The Restaurant Group Blog

How To Handle Online Restaurant Reviews

TRG Restaurant Consultants - Restaurant ReviewsNo matter how hard you try, you will never win over everyone. Receiving negative reviews or feedback is unavoidable in any industry, but in the service industry it is extremely important that complaints are addressed.

If handled properly, you will almost always be able to turn a bad experience into a good experience and you may even learn a thing or two. Here are some tips on things you should and should not do when responding to a negative review on Yelp, City Search, Yellow Pages, Google+, Facebook or any review site:

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